Frequently Asked Questions
How do you say “Oto”?
Which phones work with the Oto?
Is the Oto available for use outside the United States?
How much does the Oto cost?
What is Seymour?
Can I use Seymour without an Oto?
Do I have to submit all images and videos to the doctor for review?
What if I purchased the Oto through my doctor or health system and I want to connect my account?
About the Oto System
The 5 Most Common Questions About the Oto System
- 1. I have an iPhone 6, why did I get a case for the iPhone 5/5s/SE?
- 2. I’ve attached the device to my phone but the image is inverted, why?
- 3. The app is asking for a login and password but I don’t have one, how can I get one?
- 4. I’m trying to take an exam but all I can see is a blank black screen, how do I fix this?
- 5. I’m trying to take and exam but it won’t let me capture an image, what should I do?
Getting to Know Your Oto System
- How do you say “Oto”?
- What is the Oto System?
- How do I assemble my Oto?
- Why did my order come with an iPhone 5/5s/SE case and an iPhone 6/6s connector?
- The case doesn’t fit on my phone. What do I do?
- How do I know if the tip is securely fastened?
iPhone and Oto
The Oto Web App
For Families
Getting to Know Seymour
- What is Seymour?
- Can I use Seymour without an Oto?
- What are common conditions parents use Seymour’s doctor opinion service for?
- Can I upload existing images from my camera roll for review?
- What is Smart Auto-Capture?
- How do I delete a bad image?
Ordering the Oto for Families
- How do I order the Oto?
- What is included with the Oto?
- What companion app should I use?
- Is the Oto an HSA/FSA eligible expense?
- Is there a warranty?
- Is there a refund policy?
Submitting an Exam to Get a Doctor’s Opinion
- Is my health information safe with CellScope?
- The Seymour app closed before I could send my exam, how do I find it?
- What does Seymour’s doctor opinion service include?
- What kind of response can I expect from a doctor?
- How much does it cost to submit my exam for a doctor’s opinion?
- Will my free submission expire?
Performing an Ear Exam
- I’ve never done an ear exam before, where do I start?
- Will the ear exam hurt?
- What should I do if there is too much earwax?
- How do I know if I got a good enough video of the eardrum?
- Why isn’t the Eardrum Finder™ working?
- What size tip should I use on a child?
For Clinicians
The CellScope Mobile App for Clinicians
- How do I get the CellScope app for clinicians?
- How do I create an account to access the app?
- What should I do if I forgot my username?
- What should I do if I forget my password?
- Do I need to be connected to the Internet to use the CellScope app?
- What happens if I receive a phone call while the app is open?
Ordering the Oto for Clinicians
Oto in the Clinic
- Can my patients send me videos for remote diagnosis?
- Can I use my insufflation bulb to perform pneumatic otoscopy with the Oto?
- How do I include the exam in my Electronic Medical Record (EMR)?
- Can I use my Oto to share images or videos from the CellScope mobile app?
- Will the images or videos be saved to my iPhone’s camera roll?
- How do I switch between video and still photos in the CellScope app?
Security and Privacy
Resources
Video Tutorials
- Video Tutorial: How to Conduct an Ear Exam with the CellScope Oto: Babies up to 1 year
- Video Tutorial: How to Conduct an Ear Exam with the CellScope Oto: Toddlers
- Video Tutorial: How to Conduct an Ear Exam with the CellScope Oto: Children 3+ and Adults
- Video Walkthrough of the CellScope Oto HOME mobile app
- Video Walkthrough of the CellScope Oto CLINIC mobile app